Communication is key to any business, and modern technology offers organisations the ability to streamline their collaborative efforts through Unified Communications as a Service. This allows businesses to connect from anywhere with audio, video calling, online meetings, chat, file sharing and more.
Taking advantage of UCaaS can boost productivity and improve business processes, but it’s important to understand the possibilities and particulars of the service in order to get the most out of it for your organisation.
What is Unified Communications as a Service (UCaaS)?
Simply put, UCaaS is a cloud delivery model that unifies your business communications. It brings all communication methods – including chat, file sharing, telephony, video conferencing and more – into a single interface or platform.
Unified communications and collaboration allow businesses to enjoy greater control over their processes and workflows, helping team members and clients stay better connected while also eliminating the need to switch between multiple communication platforms.
How Does Unified Communications Work?
By providing businesses with a single interface to manage communications, UCaaS allows teams to switch seamlessly between channels, communications and tasks, from calling customers to messaging co-workers to video calling stakeholders.
This effectively removes the need to have multiple providers and platforms for every service, encouraging greater collaboration and productivity. What’s more, employees can access the tools they need on any device at any time, meaning your business can stay connected even when workers are located remotely.
What are the Functions of UCaaS?
There are multiple communication functions included in UCaaS, all of which are designed to improve productivity and efficiency in your business, helping team members stay connected from anywhere. These functions can be split into four key categories: Chat, Voice, Video and Collaboration.
Chat allows remote teams to connect in real time, covering individual and group messaging, team and project channels, embedded file sharing and more.
Voice includes phone services like call forwarding, conference calls, call recording and advanced call routine, all though VoIP technology.
Video allows teams to engage in online meetings, making face-to-face interactions possible remotely. Screensharing, recording and chat are also included here.
Collaboration features include calendars and scheduling, file sharing and project management tools, making it easier to align goals across your organisation.
What are the benefits of UCaaS?
The main aim of UCaaS is to improve communication for your business, helping you stay competitive in constantly evolving markets. UCaaS can also save you money in the long run, as the fact that it works entirely on one interface means you spend less on maintenance, initial installation and licensing fees. Remote communication can also save you money on office space and travel.
UCaaS solutions are completely scalable, meaning they grow with your business. It automatically updates with new security features, tools and apps, giving you everything you need in one centralised location. With UCaaS businesses can respond to customer queries faster and enjoy a flexible, reliable communications platform.
Moving your business to UCaaS
Moving your business to UCaaS can feel like a daunting task, as many business leaders may fear potential short term communication disruptions. However, auditing your current communications infrastructure can help you make informed decisions about your new UCaaS systems, creating a bespoke model that ticks your boxes and doesn’t inhibit your current efforts.
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